How To… | Clear Your Cache

Why do you need to clear your cache?

Your browser has a folder in which certain items that have been downloaded are stored for future use. Graphics, images, and even entire web pages are examples of items which may be cached. When visiting a webpage your browser checks if a copy of the files on the page is in its cache already. If so, it will save the visitor some downloading and make webpages load faster. A browsers cache can also be known as “Temporary Internet Files”.

Sometimes, the more information that is saved in the cache, the slower your computer will be browsing the web. Deleting the cache data helps to troubleshoot, helps to increase the loading time of web pages and increases the performance of your computer.

In some instances, passwords can also be stored in the cache, meaning that you may be locked out of your account after changing your password on one device, while another is trying to log in automatically using your old password.

How do I clear my cache and passwords?

To be directed to the best guide for the browser you are using right now CLICK HERE

Note: The guide will also include specific guidance on how to clear any saved passwords from your cache. If you are looking to change your password, or have recently changed your password, ensure you clear any old saved passwords from your cache, or you may be locked out of your account due to multiple failed automatic sign-in attempts.

Alternatively please select from one of these options for a full step-by-step guide on how to clear your cache –

Google Chrome

Microsoft Edge

Safari (Desktop)

Mozilla Firefox

Internet Explorer

Safari (iPhone, iPad)

Android (Chrome)