Steps to take when changing your password
When changing your password, we recommend going through the following steps to minimise your chances of an account lockout in future.
Check any devices and browsers you may have used previously to log in to your University account – e.g. smartphones, tablets, and laptops, as well as separate internet browsers – and go through the following steps in order:
- Remove any logins being remembered in the background by your chosen internet browser by clearing your internet browser cache on those devices. When doing this, ensure you also remove any cookies which may have stored your login details. For a guide on how to do this, take a look at our guide on How To Clear Your Cache. Note: In the interest of security, you should not have any passwords saved in your browser, but if you do, delete all of them.
- Sign out and delete all remembered passwords from any applications which use your University Account (e.g. Email, Teams, and Skype) and remember to change them to your new password instead.
- Sign out and delete all remembered passwords on mobile devices such as phones and tablets (in any applications which use your University Account). For a guide on how to do this for your University email on different devices, take a look at our guide on How To Update Passwords Across Devices.
- Disconnect all devices that are connected to eduroam and forget the network. Reconnect them using your username and newly changed password. For a guide on how to do this, take a look at our guide on How To Connect to eduroam
If you are using a corporate (University-owned) laptop at home, you will need to connect to the University VPN to make sure your new password is synchronised with your laptop. Once you have reset your password, please follow these instructions to connect to the VPN. Once connected, lock your laptop, and then sign back in using your new password.
Please Note: You may also need to check Windows 10 Credential Manager (Windows), or Keychain (Mac) for saved passwords.