How To… | Changing your phone number for MFA

After setting up your Multi-Factor Authentication for the first time, it is possible to change your authentication method(s).

To change the phone number you have already registered. Follow the steps below.

  1. Visit and sign in using your University email address (ending and University password.
  2. Approve your sign-in with your current MFA authentication method.
  3. Select “Update Info >” under the “Security Info” tile.Screenshot showing the Security Info tile with a link titled "Update Info".
  4. To change your existing phone number, select “Change” in the “Phone” section.
  5. Select your country code from the drop-down menu (United Kingdom is +44).
  6. Enter your new phone number.
  7. Choose “Text me a code”, then click “Next”.Screenshot showing Phone Change screen. There is space for a new phone number to be entered and the option of "Text me a code" is selected.
  8. A code will be sent to your new phone number.
  9. Enter the code when prompted to register your new phone number.