ICT Services

Please go through the steps in our Getting Started guide below if you are yet to arrive at the University. We also have a selection of How-To guides at the bottom of this page if you need help with setting something up.

IMPORTANT! We strongly recommend using a PC or Laptop (NOT a mobile device) to complete your enrolment process.

If you are enrolling in the Medical School, the process is slightly different. Please take a look at our Getting Started – Medical School guide.

To help you prepare for arrival on campus, you will need to:

1. Set up your password & authentication
2. Complete your registration tasks
3. Access your Getting Started site on Blackboard

Step 1: Set Your Password & Authentication

To begin your registration tasks, you first need to set up a password for your University account by logging in for the first time and accessing the student system.

1. Go to Gateway (gateway.lincoln.ac.uk).
2. Click on “Sign In”, which takes you to a University sign-in screen.
3. Select “Forgot Password”. When the “Get Back Into Your Account” page appears, enter your student email address in the User ID box as displayed:
   AccountID@students.lincoln.ac.uk
4. Next, enter the characters in the picture displayed on the screen or the words in the audio.
5. Click “Next”.
6. If you have a personal email address registered with us, you will then receive a verification code and instructions on creating a new University password in your personal email inbox. Please remember to check any spam folders.
   If you do not have a personal email address registered with us, please contact ICT Services on 01522 88 6500, or via email at ict@lincoln.ac.uk.
7. Follow the instructions in your email and enter a new password.
   If you require assistance with changing your password, please contact ICT Services on 01522 88 6500 (24/7) or email ict@lincoln.ac.uk (office hours Monday-Friday 8:00am – 6:00pm).
8. Click “Submit”, then go back to gateway.lincoln.ac.uk and log in with your new password.
   We recommend saving a shortcut to the Gateway on your desktop, web browser or mobile device, so you can use it to easily access University services.
9. Next, make sure you visit sspr.lincoln.ac.uk and set security questions, register your phone number and personal email address to help you easily reset your password in the future, without having to contact the ICT Service Desk.

IMPORTANT! Next, you will also need to authenticate using Multi-Factor Authentication. The best way to do this is via the Microsoft Authenticator App. For a complete guide on how to set this up for the first time, visit lncn.ac/mfaguide.

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Note: If you ever forget your password, click on “Forgot Password?” on the Blackboard login page to change it.

If you require assistance with changing your password or receive an error message, please contact ICT Services on 01522 88 6500 or email ict@lincoln.ac.uk.

For any issues not relating to passwords please email enrolment@lincoln.ac.uk or call 01522 886097.

The ICT Service Desk open Monday-Friday 8:00am – 6:00pm (24/7 Phone Support).

Step 2: Complete Your Registration Tasks

1. On gateway.lincoln.ac.uk, select “One Uni”  (see image opposite).
2. Select the “Log on using your UoL credentials” button (which may ask for your new credentials and MFA).
3. From the Home Screen tab select “My Tasks” and work through the enrolment tasks.

My Tasks allows you to review and update the personal details we hold for you. It’s important that you check your details carefully and amend them if necessary.

You will also need to read the privacy notice and submit your details.

The final task will be to submit your photo for approval. There are instructions within the task on how to crop and upload a photo that meets the requirements for your Student ID.

Further Support

Student’s guide to Registration and Enrolment

Student’s guide to navigating OneUni

Step 3: Access Your Getting Started Site On Blackboard

Head to blackboard.lincoln.ac.uk and click “Login”. You will be redirected to the University login page where you can sign in with your student ID and password.

You will then need to click “My Bb Sites” on the left navigation bar to access your list of sites. Until term starts, you will only have access to one site: “Getting Started”. This is a site set up by your school which provides lots of useful information for new students.

While you are on Blackboard, you can also access the “My University” page and “Assist” which both contain lots of useful information and links to support resources for students across the University.

Next Steps

Need Help?

If you require further assistance with anything ICT-related, email the ICT Service Desk at ict@lincoln.ac.uk or call 01522 88 6500.

For any other enrolment issues not relating to ICT, please email enrolment@lincoln.ac.uk or call 01522 886097.

Accessing your emails

Now you’ve successfully enrolled and have your University email address, you can access your inbox by following our guide to setting up your email.

You can access your emails on University computers, Office 365, and on mobile.

Staying Safe Online

With the internet at the centre of daily life, there are inevitably many risks associated with being online 24/7. This can be anything from identity theft, online transactions, dating scams and more, all designed to fool you and take your money.

The University is committed to ensuring its students understand the risks of being online at University and in their personal lives. Follow this link for advice to protect yourself from the activities of online fraudsters https://lncn.ac/safeonline.

What IT equipment should I bring to University?

Our good friends in Student Life put together this short video on what IT equipment to bring with you to University. Take a look and make sure you check out their site for more helpful guides to University life!

Please Note: Our Student Halls network has now been upgraded and is much more compatible with a wide range of devices, so some of the information in the video below about what not to bring no longer applies.

Gateway

Visit gateway.lincoln.ac.uk for access to a wide range of University applications and services – all you need to do is sign in using your University credentials to see all of the services available to you!

Top Tip: Remember to favourite the page for easy access in the future.

ICT How To Guides

Take a look below for some of our most popular How To Guides for new starters, and visit our How-To Guides for more!