Getting Started

Take a look at our selection of How To guides below if you need help with setting something up. You can also follow our Getting Started guide below if you are yet to arrive.

If you require further assistance with anything IT related, call the IT Service Desk on 01522 88 6500, or email us at




Find out how to change your University password and use our Self-Service Password Reset system.




Learn about how to connect to the University Wi-Fi network and the benefits of eduroam.



Your Account

Information about your University Account and how to log in to University computers.



Office 365

Find out more about accessing Office 365 completely free with your University account.



Student Halls

Learn about the Student Halls network, connecting devices through a wired connection, and games consoles.



Mobile Email

Find out how to sync your University email account with your Apple, Android or Windows mobile devices.


Before You Arrive

Before enrolment, there are 3 important things you need to do. Follow the instructions below to get started.


Set Your Password

  1. Find the login page for Blackboard at
  2. Click on “First Time Here?”, then click on “Click here to Set Password”.
  3. When the “Get Back Into Your Account” page appears, enter your student email address in the User ID box as displayed:
    Your Account ID is the eight-digits of your Student ID. You will find this information on the top left-hand side of your enrolment letter. If your student ID is ABC12345678, your Account ID is 12345678
  4. Next, enter the characters in the picture displayed on the screen or the words in the audio. Then, click “Next”.
  5. If you have a personal email address registered with us, you will then receive a verification code and instructions on creating a new University password in your personal email inbox. You will now need to enter a new password. For a strong password, please ensure:
    • It is at least fifteen characters long
    • It includes upper and lower case letters (e.g. a–z, A–Z); digits (0-9) and other characters (punctuation): ! @ # $ % ^ & * ( ) _ + | ~ – = ` { } [ ] : ” ; ’ < > ? , . / )
    • It is not a word in any language, slang, dialect, or jargon
    • It is not based on personal information, your own name, user id, names of family, children or pets
  6. Click “Submit”, then go back to and log in with your new password.

Note: If you ever forget your password, click on “Forgot Password?” on the Blackboard login page to change it.

Make sure you also visit and set security questions, register your phone number and personal email address to help you easily reset your password in the future, without having to contact the ICT Service Desk.

If you require assistance with changing your password, please contact ICT Services on 01522 88 6500 or email


Check and Update Your Personal Details

Click the Start button to go to Step 1 of the enrolment process.

This page allows you to review and update the personal details we hold for you. It’s important that you check your details carefully and amend if necessary.

You will also need to read the privacy notice and submit your details.


Upload Your Photo

Click the Start button in Step 2 to begin the process of uploading your image.

You will be taken to the screen shown to the right. Follow the instructions on the screen to select and upload your photo, following the guidelines to ensure that your photo is suitable.

Please Note: There are compatibility issues with iPhones and Microsoft Edge – we recommend using Google Chrome or a different browser to upload your photo

Rotate and Crop

If you need to rotate your image, simply follow the instructions on the screen. To crop your photo simply click and drag over the image to select an area. You can alter this selection by dragging the boxes at the corners of the area.

At this stage you will have the opportunity to upload an alternative photo should you wish. Once you’re happy with how your image looks, click on the submit button.

The process, once complete, will show an example of how your Student ID card will appear. Your photo will be reviewed and either accepted or rejected by the Student Administration team – after which you will then receive confirmation of this via email.

If you require assistance with uploading your photo or changing your password, please contact ICT Services on 01522 88 6500 or email


After Uploading Your Photo

From the next screen click on to your School and then the name of your course to discover more about studying at Lincoln. If you aren’t sure, check the name of your School and course on your enrolment letter.

You will receive a welcome to your course, who will be teaching you, what you will be studying and what will be happening in Welcome Week. Your academics might also suggest some summer activities as well as some suggested reading.

You will also be able to connect to the social media for your programme of study as well as other links to information about Lincoln.