Our ICT Service Desk is a team of 16 staff members overall, who all aim to assist and support staff, students, visitors and the University of Lincoln with anything ICT related. The ICT Service Desk is the first point of contact, who will help and assist you with your IT support request.

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How we can help you:

  • Password Resets
  • Student/Staff Personal Laptop Software Support
  • Lecture Theatre Equipment Support
  • Networking/WiFi Support
  • Blackboard Support
  • Printing Support
  • Guest WiFi Accounts
  • IT Purchasing

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The Front Desk

The Front Desk is the central reception area of the ICT Services Office and is open from 08.30-17.00 – Monday to Friday. At the front desk Staff, Students and visitors can get their personal/university software issues fixed and also receive advice on how to prevent the problem from happening again. This service is free and delivered by a team of 10 students employed by the university studying a wide range of courses.

What Sort of Services do we offer?

  • Student Laptop Software Repair
  • Lecture/Seminar Equipment Support
  • Software Installation
  • Mobile Phone – Email SetUp
  • Print/Blackboard Password Resets
  • Remote/Cloud Desktop Set-up

 

Where Can I Find The Service Desk?

The ICT Service Desk is located on the first floor of the Minerva building.
If you go up the stairs opposite the Quad Café in the atrium, and take an immediate right, you will see the ICT Services sign leading the ICT Service Office is to the right of the lift.

 


 

If you need assistance, you can call us on 01522 886500, or email ict@lincoln.ac.uk for ICT Service Desk support.

For quick answers and help sheets search our How To… page.

You can also reach us on social media with ICT Services on Facebook and Twitter for up to date information and to ask us any questions you may have.