Working From Home

On this page, you will find a wide range of information about working from home or remotely. Below, there is a list of your options when wanting to work from home and what you will need to do to prepare, as well as a list of helpful guides covering a range of topics, and links to University resources.


Working from home

What are my options when working from home?

Help for improving your working from home online experience

Data Protection Guidance

How Do I Access MyView?

Telephone Calls


Meetings and Conference Calls using Microsoft Teams

How do I set up a conference call?

How do I organise meetings in Teams?

Important things to remember in Teams calls and meetings


Further assistance

Online Help Guides


If you have any questions about specifics which aren’t covered on this page, please contact the ICT Service Desk on 01522 88 6500, or by emailing

If you need information on teaching remotely, visit



What are my options when working from home?

Use the flowchart below to determine the best option for you when working from home, then check the corresponding option below to find out more information.

A flowchart showing different things to consider when working from home, eventually suggesting the best option for individuals.
Option 1 will suitable for the majority of users. If you require QLS, Minitab, or Adobe Suite (not CC), or access to H: and I: drive data, you should use Option 2. If you need access to bespoke applications installed on your University PC, you will need to use Option 3.

Option 1: Using online University applications (preferred option)

Working from home on personal* or University-owned devices, such as a PC/laptop or Mac/Macbook. For the majority of staff and students, this will be the simplest and best option.

This option will allow you:

Please Note: If you intend to use this option, it is advised that you prepare by copying important files from your H: or I: drive at work into Teams or OneDrive, so they can be accessed via the Internet.

*Please follow the guidance within the Data Protection policy. You must seek approval to work with personal data remotely. If you are working with personal and confidential University data on a portable device, your device must be encrypted and secure to comply with University Security policies: 

Portable Device Encryption Guidelines (University Portal)

Encrypting and Sending Files

Encrypting Individual Files

ICT Acceptable Use Policy


Multi-Factor Authentication

Remember, access to some online University applications requires Multi-Factor Authentication (MFA).

If you currently use your desk phone as your primary means of authentication, you will need to change your settings to a mobile device before working from home to avoid being locked out of applications.

For a full guide on how to do this, take a look at our MFA Guide



Option 2: Using the University Cloud Desktop

The Cloud Desktop can provide a corporate desktop which allows access to systems not accessible directly via the Internet (as mentioned in option 1).

The Cloud Desktop allows you:

  • Access to certain applications that are not available online such as QLS, Minitab, Adobe Suite etc.
  • Direct access to H: and I: drive data (staff are encouraged to move files from their H Drive to their OneDrive storage)

Please Note: It is important to note that there is a finite number of Cloud Desktop connections that University systems can support and the service is also used by students, so please use option 1 where possible.



Option 3:  Use of the University Virtual Private Network (VPN)

A number of users already make use of this service which provides remote access to the user’s desktop machine located at the University, or provides a connection directly onto the University’s network. This option is useful to allow University laptops to connect to the University network remotely and behave as if they are connected to the on-campus network.

  • In addition to access to systems such as QLS and MyView, this service would give access to bespoke applications that have been individually installed on a user’s workstation.

Please Note: There is also a limit to the number of connections that this mode of working can support, so once again staff are encouraged to make use of option 1. Some preparation in advance will be required to install the VPN software on the client machine. To set up this method, take a look at our guide below.

Installing VPN (Virtual Private Network)

Using VPN on a Corporate Windows 10 PC/Laptop

  1. Click on the Start button and type ‘soft’, then select ‘Software Centre’
  2. Type ‘cisco’ in the search field in the right-hand corner and press return
  3. Click on the AnyConnect icon:Screenshot of AnyConnect Icon.
  4. Click ‘Install’
  5. Click ‘Start’ and type ‘cisco’ then select Cisco AnyConnect
  6. Go to step 5 on the previous page



Online Help Guides


Office 365

Office 365

Sharing Permissions in Office 365

Setting up a call/conference call in Microsoft Teams

Microsoft Office 365 Training Centre

OneDrive (Microsoft Office 365 Training Centre)

Outlook (Microsoft Office 365 Training Centre)

Microsoft Teams (Microsoft Office 365 Training Centre)

Sharing Files Using Office 365 (PDF)

How to use OneDrive and Share a Document (PDF)

Getting Started – Microsoft Teams (PDF)



Cloud Desktop

Mobile Email

Self-Service Password Resets

Wireless Printing – Installing Drivers

Encrypting and Sending Files (PDF)

Encrypting Individual Files (PDF)


How do I access MyView?

MyView is now accessible from any device on and off-campus at this link –

You will be prompted to authenticate via Multi-Factor Authentication (MFA) each time you access MyView


Telephone Calls

ICT have enabled the ability to forward calls from your University desk phone to a number of your choice. If you would like your desk phone number diverting please e-mail with your desk phone extension number and the phone number you wish calls to be diverted to.

Please note if you have already requested call forwarding via the Service Desk this will be actioned as soon as possible. There is no requirement for you to request this again.

If you wish to withhold your phone number from people you call, for example if it is a personal phone you are using, simply dial 141 before the rest of the phone number you are calling.




Office 365 (